Dropzone Denmark ApS - Terms and Conditions
CVR No.: 36553596
Address: Skinderholmvej 31, 7400 Herning
Telephone: +45 22 40 11 17
Email: info@dropzonedenmark.dk
1. Prices and VAT
All prices are stated in DKK including VAT, with the exception of personal transport, which is calculated at 275 DKK per person excluding VAT.
For example, a tandem skydive with external video involves three people, which means that 825 DKK of the total price is without VAT.
When booking a skydive, the price is valid for 6 months from the date of purchase. If the skydive is not completed within this period due to the customer’s own choice, the customer is obliged to pay the price difference in the event of a price increase.
2. Payment and Deposit
When booking a skydive, you can pay the full amount or only a deposit of 500 DKK. The deposit of 500 DKK is non-refundable and will be deducted from any subsequent refund, even if the full amount has been paid in advance.
If only the deposit has been paid, the remaining balance must be paid before the skydive can take place – usually at the reception upon arrival at the jump site.
When purchasing gift cards, the full amount is paid at the time of ordering.
3. Payment Methods
Dropzone Denmark ApS accepts Dankort, Visa, Mastercard, MobilePay, as well as cash payment in DKK.
Bank transfers can be made to Nordea, reg. no. 2206, account no. 6288997436.
4. Purchase of Photo/Video Product
When purchasing a photo or video product in connection with a skydive, the edited product will be delivered to the customer via a link in an email.
The download link is valid for 4 weeks from the date of dispatch. It is the customer's responsibility to download the material before the link expires.
Dropzone Denmark ApS reserves the right to delete all photo/video material one (1) year after the date of the jump.
Dropzone Denmark ApS may use third-party services such as WeTransfer to send delivery emails.
If the photo/video product cannot be delivered in satisfactory condition, the customer is entitled to a refund of the paid amount for the photo/video product. The amount for the skydive itself will not be refunded on this basis.
Video and photo packages can be added to the customer's booking as late as on the day of the booked jump.
5. Opening Hours
Skydiving Centre
Dropzone Denmark ApS is open during the skydiving season from April to October.Normal opening hours (always between sunrise and sunset):
- April to October: Weekends 08:00–19:00
- May to August: Thursday–Friday 15:00–19:00, weekends 08:00–19:00
These times form the basis for when jumps can be booked. The actual opening hours may vary depending on the type of jump, weather conditions, sunrise/sunset, and special events.
See our event calendar for updated opening hours.
Dropzone Denmark ApS cannot guarantee opening hours outside the season (1 November – 31 March).
It is the customer's responsibility to complete the jump within the season. For gift vouchers, one should be aware of the expiry date of the gift voucher.
Telephone Hours
- April–October: Daily 09:00–15:00
- November–March: Weekdays 09:00–15:00 (closed on weekends and public holidays)
6. Postponement of Skydive
Dropzone Denmark ApS reserves the right to postpone a skydive for technical or safety reasons, including poor weather conditions.
In the event of a postponement, Dropzone Denmark ApS cannot compensate for the customer's expenses related to transport or similar.
Postponement of a jump does not extend the validity of a gift voucher.
Whether the postponement is due to the customer or Dropzone Denmark ApS, the company reserves the right to contact the customer by email or SMS to arrange a new date for the jump.
7. Right of Withdrawal and Complaints
When purchasing physical goods or services online, customers generally have a 14-day right of withdrawal from the day the item is received or the agreement is entered into.
However, the right of withdrawal is forfeited if the service has been fully performed, and the customer has expressly accepted in advance that the service begins before the withdrawal period expires, thereby forfeiting the right of withdrawal.
Withdrawal must be communicated to Dropzone Denmark ApS clearly and explicitly in writing or via email before the withdrawal period expires.
7.1 - Physical Goods
When purchasing physical goods online, customers generally have a 14-day right of withdrawal from the day the item is received.
If the customer wishes to exercise the right of withdrawal, this must be communicated to Dropzone Denmark ApS clearly and explicitly in writing or via email before the withdrawal period expires.
After notification of withdrawal, the item must be returned without unnecessary delay. The item must be returned in substantially the same condition and quantity as when the customer received it. The customer is liable for any depreciation in value if the item has been handled beyond what is necessary to ascertain the nature, characteristics and function of the item.
Purchases in physical stores are not covered by the statutory right of withdrawal unless specifically agreed upon at the time of purchase.
A 2-year right of complaint is provided for physical goods in accordance with the Sale of Goods Act. Complaints must be made within a reasonable time after the defect is discovered. Complaints made within 2 months after the defect is discovered are usually considered timely.
Returns must be sent to:
Dropzone Denmark ApS
Skinderholmvej 31
7400 Herning
Returns must occur during Dropzone Denmark's opening hours. The customer bears the cost of return shipping in the event of withdrawal unless otherwise agreed. In the case of a complaint, returns are handled according to applicable regulations.
7.2 - Package Deals, Solo Skydive Course and IAD Course
When purchasing package deals, including for example a solo skydiving course including jumps or multiple jumps purchased together, no partial refund is granted if all or parts of the package have already been used.
In case of no-show for a booked IAD skydive without timely cancellation, the full amount will be charged, and no refund will be provided.
After the theory component of an IAD course is completed, no cash refund is given. If the jump has not yet been completed, a gift voucher equivalent to the remaining value will instead be issued.
In the case of absence from a booked course or tandem jump without timely cancellation, the deposit of 500 DKK is retained, even with full advance payment. A new deposit of 500 DKK must therefore be paid for new bookings.
7.3 - Refund of Balances on Sports Jumper Accounts
When requesting a refund of the credit balance on a sports jumper account, a handling fee of 15 DKK is charged per bank transfer.
For transfers to foreign bank accounts or for other transfers that incur bank, currency, or transaction fees, these fees will also be deducted from the amount paid out.
Refunds are made only when Dropzone Denmark has received the necessary information to carry out the payment.
8. Liability in Connection with Skydiving Activities
All skydiving activities are undertaken at the customer's own risk.
Dropzone Denmark ApS accepts no responsibility for injuries – physical or mental – that may arise for the customer or their property in connection with jumps.
The customer must sign a liability waiver prior to the jump, confirming their knowledge and acceptance of the risks associated with skydiving.
9. Storage of Personal Data
When booking a skydive, the following information must be provided: name, address, phone number, email, age, weight, and any injuries or illnesses that may affect the jump.
This information is collected for safety reasons. If the customer refuses to provide relevant information, Dropzone Denmark ApS may deny the jump.
The information is stored for 5 years from the customer's last jump and is then deleted.
Digital information is password protected but not encrypted. Physical documents are kept locked.
The customer has the right to access their information and can object in accordance with data protection legislation.
11. Shipping
When purchasing goods for shipment, Dropzone Denmark ApS strives for delivery within 10 working days from the order date.
Dropzone Denmark ApS cannot be held responsible for damage or loss during transport caused by the shipping company.
12. Gift Vouchers
Gift vouchers are valid for 30 months from the date of purchase, and the jump must be completed within this period.
The validity cannot be extended, even in the event of a postponement of the jump.
A gift voucher cannot be exchanged for another product or service.
Physical and product-specific gift vouchers cannot be refunded after the mandatory 14-day withdrawal period.
13. Complaints
Complaints regarding goods or services can be submitted to:
The Complaints Board - Mediation Team for Consumer Complaints
Toldboden 2, 8800 Viborg, via the Complaints Portal for The Complaints Board.
The mediation team attempts to resolve the dispute, and if this fails, the case can be brought before the Consumer Complaints Board.
As a general rule, the goods or service must have cost at least 1,110 DKK and at most 100,000 DKK to be eligible for a complaint.
For clothing and shoes, a minimum amount of 720 DKK applies. The monetary limits may be changed. A fee is charged for case handling.
14. Free T-shirt in connection with the purchase of video package or other service
If a free T-shirt comes with your video package, or any other ordered service or item, it is your own responsibility to collect the T-shirt before you leave the drop zone after your jump.
If you forget to take the T-shirt with you, it can be sent to you for a shipping fee. Alternatively, you can pick it up free of charge at the drop zone.
In the event that the desired size is not in stock, delivery of that specific size cannot be guaranteed. You can choose another size or opt-out of the T-shirt. Failure to deliver the correct size does not entitle you to a discount, compensation, or refund.
15. Marketing Consent
With the customer's prior consent, photo and video material from activities may be used for marketing purposes, including advertisements, social media, banners, and roll-ups, etc. without time limitation.
Consent can be withdrawn at any time.
- Material in printed advertisements or in other physical forms, such as roll-ups, may still be used for up to 12 months after withdrawal
- Material in digital advertisements, such as on META, Google, or with other digital partners, will be removed upon expiration of the campaigns unless it is not possible to change the advertising material.
Consent must be revoked by sending an email to: marketing@dropzonedenmark.dk
16. Events and Registration
Registration for Dropzone Denmark ApS’ events via Burble, Facebook, Google Forms, or other registration systems is binding no later than one week before regular events and three weeks before tunnel events.
Failure to cancel within the deadline will result in invoicing the full amount of the service or direct deduction from the customer's Burble account.
17. Balance on Sports Jumper Account
If there has been no activity on a sports jumper account (Burble) within a contiguous period of 36 months, the account is considered inactive.
After 36 months of inactivity, any remaining balance on the account will be forfeited without the right to a refund, regardless of the amount. The amount cannot thereafter be requested for payout, refunded, or reactivated.
It is the customer's own responsibility to keep their contact information updated and to use or request a refund of any balance before the end of the inactivity period.
When requesting a refund of the balance, a handling fee of 15 DKK is charged per bank transfer. Any additional bank, payment, currency, or transaction fees, including fees for transfers to foreign accounts, will be deducted from the amount paid out to the customer.
18. Jump altitude and altitude indications
Stated jump altitudes, for example 4.5 km / 15,000 ft, are indicative and rounded altitude indications. The actual jump altitude may vary from day to day and from jump to jump.
The jump altitude depends, among other things, on weather conditions, air pressure, pressure altitude, cloud cover, wind, air traffic, safety assessments and other operational conditions on the day.
Skydives are always carried out from the altitude and under the conditions that the instructors, pilot and dropzone consider safe and appropriate on the specific jump day. Minor variations in jump altitude are therefore considered a natural part of skydiving activity and do not in themselves constitute a defect in the service.
No price reduction, refund or other compensation is provided as a result of minor variations in jump altitude, provided that the jump has been carried out safely and within the normal parameters of the relevant jump type.
